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Difficult Conversations at Work: Feedback, Conflict and Bad News

Difficult Conversations at Work: Feedback, Conflict and Bad News

Handle difficult conversations at work: prepare, stay calm, give feedback that lands, tackle performance issues, resolve conflict and deliver bad news. 50 written lessons plus 10 practice downloads.

£34.99

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Has discount
Expiry period Lifetime
Made in English
Last updated at Wed Oct 2026
Level
Beginner
Total lectures 60
Total quizzes 10
Total duration 11:47:00 Hours
Total enrolment 0
Number of reviews 0
Avg rating
Short description Handle difficult conversations at work: prepare, stay calm, give feedback that lands, tackle performance issues, resolve conflict and deliver bad news. 50 written lessons plus 10 practice downloads.
Outcomes
  • Prepare for a difficult conversation with facts, a clear purpose and a short opening
  • Open clearly, listen well and stay calm when emotions run high
  • Give specific feedback that changes behaviour, including to your own manager
  • Hold fair performance conversations and agree an informal improvement plan
  • Handle timekeeping, health, personal topics and complaints sensitively
  • Talk to people in conflict separately and bring them together to agree a way forward
  • Deliver bad news and say no clearly and kindly
  • Write fair notes, follow through and know when to involve HR
Requirements
  • No experience needed, though it helps if you manage or supervise people
  • A real or past conversation at work you'd like to handle better
  • Any spreadsheet program for the practice workbooks (optional)

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